We, Menabilly Holidays, arrange bookings of holiday accommodation as
agents to the owners of such accommodation. Any reference to either 'us'
or 'we' in these Booking Conditions refers to Menabilly Holidays acting
on behalf of ‘the Owner'. References to "you" or "your" are
references to the person making the booking and all members of the holiday
You must be 18 years or over when you book your accommodation. Your
booking is made as a consumer and you acknowledge that no liability
can be accepted for any business losses howsoever suffered or incurred
When we issue our written confirmation to you, the Owner enters
into a contract with you, which is subject to these Booking Conditions.
We have the right to refuse any booking prior to the issue of our
written confirmation, and if we do this we will tell you in writing
and promptly refund any money you have paid us.
When your confirmation is received, the details must be checked carefully.
If anything is not correct you should tell us immediately.
Paying for your accommodation:-
When you book your accommodation you should pay the amount then
due by debit or credit card when submitting your on-line Booking
Form. We then send you an acknowledgement that your e-mail was sent
and confirmation of your booking by e-mail within 48 hours. You will
then receive written confirmation as soon as reasonably possible
showing your reservation details and the balance of your cost which
must be received by us no later than 8 weeks before your arrival
date. However, if you book less than 8 weeks before the arrival date,
payment of the total cost (including any insurance premiums) is due
straightaway. For accommodation booked less than 2 weeks before departure
your reservation must be paid for by debit or credit card, or by
bank transfer, at the time of booking.
All prices quoted on this web-site or otherwise advised to you include
all booking fees, charges, and, where applicable, Value Added Tax
(at 17.5%) and Insurance Premium Tax (at 17.5%). Should the VAT or
IPT rates increase, or any government bodies introduce additional
taxes or levies, which affect the price of your holiday, we reserve
the right to pass on any increases.
Occasionally we make offers giving you the chance to book your accommodation
either at a lower than usual or a nil deposit. Details of any additional
terms specific to the offer will be notified to you prior to or on
making your booking and should be read in conjunction with these
If you book accommodation at either a lower than usual or a nil
deposit you also agree to pay the difference between the amount paid
and the usual deposit either at the time the balance of the cost
is due, or at the time of cancellation if you cancel your booking.
Please refer to Sections 3 and 6 for details regarding cancellations.
If your bank returns your payment to us unpaid, we reserve the right
to make an administration charge of £25.
Cancellations or changes to your reservation by us
We would not expect to have to make any changes to your reservation,
but sometimes problems occur and we do have to make alterations.
If this does happen, we will contact you as soon as is reasonably
practical, explain what has happened and inform you of the cancellation
or the change.
If we have to change something (and the change is not acceptable
to you) or if we have to cancel your original reservation, we will,
if possible and as soon as reasonably practical, arrange alternative
accommodation of similar type and standard in a similar location
for the same or similar time of year (though we reserve the right
to charge you any difference in price if the alternative is advertised
at a higher price than the original accommodation). If the change
or the alternative accommodation is acceptable you must inform us
within 48 hours of you being advised of the change or proposed alternative
accommodation; otherwise we will treat your booking as cancelled
and refund any money you have paid us.
Except where otherwise expressly stated in these Conditions, we shall
not be liable for changes, cancellations or any other effect on your
holiday which is due to any event(s) beyond our control or beyond our
control ("force majeure"). In appropriate cases (for example
where we have to cancel your booking before departure) we will however
refund all monies paid to us for your booking. No compensation will
be payable in such circumstances.
- We aim to ensure that the information provided by us is accurately
conveyed on the web-site or advertised by us. There may be small differences
between the actual accommodation and its description, and we are always
seeking to improve services and facilities. Occasionally, problems
mean that some facilities or services become unavailable, and if this
is the case we will tell you as soon as reasonably practical after
we have been made aware of the situation. Similarly, we cannot accept
responsibility for any changes or closures to area amenities or attractions
mentioned on this web-site.
Death, personal injury or loss of property:-
We shall have no liability to you for the death or personal injury
to you or any member of your party, unless this results from an act
or omission on our part or in the case of the Owner unless it results
from the Owner's act or omission.
You must take all necessary steps
to safeguard your personal property. No liability to you is accepted
in respect of damage to or loss of such property except, in the
case where the damage or loss is caused by our negligence.
If you change or cancel your reservation:-
If you want us to change your reservation once we have issued your
confirmation, an administration fee of £25 will be payable
to us once any change has been made. However, it is important to
realise that we may have to treat requests for changes of accommodation
or dates as the cancellation of one reservation and the booking of
another. In such cases cancellation charges may be incurred which
may be as much as the total cost of your reservation. We will advise
you if this is the case and you must then inform us within 48 hours
whether you wish to continue with the original reservation or if
you still wish to change your booking. If you advise us that you
do not wish to continue with your original booking arrangements or
fail to contact us within the 48 hours we shall treat your original
booking as being cancelled by you.
If you have to cancel your reservation you must telephone or e-mail
us on the number or address shown on your booking confirmation as
soon as the reason for cancellation occurs. You must also confirm
your cancellation in writing sent immediately to us by recorded delivery
to the address shown in the brochure. The day we receive your telephone
notification of cancellation is the date on which your reservation
is cancelled. A cancellation charge will be payable, based on the
number of days before the arrival date we received your cancellation,
as shown in the following table. This means that if you have paid
the balance of the cost and then have to cancel, you may receive
a refund of part of the cost. However, if you have not paid the total
cost, you may be required to make a further payment to us. For the
purpose of this table, cost means the total cost of the reservation,
including any extra items,
Over 6 months:- Full refund
Between 6 and 2 months:- Lost Deposit
Thereafter provided we get an alternative booking
we will refund all monies paid less deposit.
In the event of failing to get an alternative
booking we would apply the following formula:-
Between 2 months one
month's notice:- 50% of property rental refunded
Between 1 month
and a fortnight's notice:- 25% of property rental refunded
a fortnight's notice :- 10% of property rental refunded
At our discretion we may give additional refunds where there
are compassionate grounds.
If any payment due in relation to the reservation is not paid by the
appropriate date, we can treat your reservation as cancelled by you
and charge you cancellation charges as set out above which can be as
high as the total cost of the reservation. We normally send out a reminder
to you before we cancel your reservation, although we may charge you £10
for each reminder we send.
You can arrive at your accommodation after 15.00 hours on the start
date of your holiday and you must leave by 10.00 hours on the last
day. If your arrival will be delayed, you must contact the person
whose details are given on the location guide so that alternative
arrangements can be made. If you fail to do so you may not be able
to gain access to the accommodation. If you fail to arrive by mid
day on the day after the start date and you do not advise the contact
of a late arrival we may treat the booking as cancelled by you.
You are responsible for the actual costs of any
breakage or damage in or to the accommodation - along with any additional
costs that may result - which are caused by you or your party, and
we can require payment from you to cover any such costs.
We require that the cottage be left reasonably clean and tidy at the end of your holiday. A security deposit may be requested in advance of your stay. If a security deposit is required then the amount of the deposit will be notified to you prior to or upon placing your booking. We will refund this as soon as reasonably possible after the holiday as long as you or your party has not caused any damage or loss and the accommodation has been left in good order.
We are entitled to refuse to hand over to you, or to repossess,
the accommodation if they reasonably believe that any damage is likely
to be caused by you or your party or can repossess the accommodation
if damage has been caused. These circumstances will be treated as
a cancellation by you and Section 6 will apply.
You cannot allow more people than the party size states to stay
in the accommodation, nor can you significantly change the makeup
of the party during the duration of your stay in the accommodation,
nor can you take your pet into the accommodation unless it has been
arranged in advance and it is shown on your confirmation. If you
do so, we can refuse to hand over the accommodation to you, or can
repossess it. We will treat any of these circumstances as a cancellation
by you and Section 6 will apply.
If you take a pet with you, it is not allowed on beds or chairs,
or in any central facilities such as swimming pools or shops. Pets
should not be left unattended in the accommodation, and dogs should
be exercised on a lead.
You must allow us or any representative access at any reasonable time
during your stay.
Every effort has been made to ensure that you have an enjoyable
and memorable holiday. If however, you have any cause for complaint
we are anxious that remedial action is taken as soon as possible.
It is essential that you contact us or our representative immediately
if any problem arises so that it can be speedily resolved. It is
often extremely difficult (and sometimes impossible) to resolve difficulties
properly unless we are promptly notified. Discussion of any criticisms
with us or our representative whilst you are in residence will usually
enable shortcomings to be rectified straightaway. In particular,
complaints of a transient nature (for example, regarding preparation
or heating of the accommodation) cannot possibly be investigated
unless registered whilst you are in residence.
This procedure is designed to ensure the speediest possible investigation
and rectification of complaints. Please help us help you by following
this procedure, as otherwise, we cannot subsequently consider any complaints
nor enter into any correspondence about them.
- The contract between you and the Owner is subject to English law.
- Your statutory rights are not affected by anything contained within
these booking conditions.
- An option represents a non-contractual reservation until 14th April of the year preceeding your reservation when the booking will need to be confirmed.
The 20% deposit will then be due and the agreement will become subject to the standard booking terms (see above). We will hold the option for you in good faith and notify you promptly before this deadline should it become apparant that the cottage will be unavailable for letting in the week(s) requested. The cost is a holding charge, covers administration, is non-refundable and is non-deductible from the rental.
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